Shipping Policy – Maple Glow

Last Updated: 16 October 2026

At Maple Glow, we aim to deliver your favourite skincare, haircare and body-care essentials safely and on time. We partner with Shiprocket to facilitate shipping and delivery of orders placed through our website.

1. Shipping Availability

We currently accept orders for delivery across serviceable locations in India. Delivery availability depends on the destination PIN code and the courier services available for that location.

Please ensure that your PIN code and address are entered correctly when placing your order.

2. Order Processing and Dispatch

Orders are generally processed within 1–2 business days after successful order placement and payment confirmation, where applicable.

Orders placed on Sundays or public holidays may be processed on the next working day.

Processing times may vary during sales, promotional periods, high-demand periods or due to circumstances beyond our control.

You will receive an order confirmation once your order has been placed successfully. Dispatch updates will be shared once your order has been handed over to the shipping partner.

3. Estimated Delivery Time

Our estimated delivery time is 3–7 business days after dispatch, depending on your location and courier service availability.

Deliveries to remote locations or areas with limited courier coverage may take longer.

Delivery timelines are estimates and are not guaranteed. Delays may occur due to weather conditions, operational disruptions, public holidays, courier delays or other unforeseen circumstances.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Free-shipping offers, when available, will be subject to the terms specified in the relevant promotion.

Any applicable Cash on Delivery (COD) charges will also be displayed at checkout before you place your order.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through the contact details provided at checkout.

You can use the tracking link to check the shipment status and delivery progress.

Shiprocket facilitates shipment management and tracking through its courier network. If you experience a tracking issue or your shipment appears delayed, please contact our support team so we can assist you.

6. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery details, including their full address, PIN code and contact number.

Incorrect or incomplete details may result in delivery delays, failed delivery attempts or the shipment being returned to the sender.

If you notice an error in your delivery information, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been dispatched.

Additional shipping charges may apply where re-shipping is required due to incorrect information provided by the customer.

7. Failed Delivery and Returned Shipments

Our courier partners may make delivery attempts according to their operational procedures. Please ensure that someone is available to receive the package and that your phone number remains reachable.

If delivery fails because of an incorrect address, an unavailable recipient or repeated unsuccessful delivery attempts, the shipment may be returned to us.

Once the returned shipment is received and reviewed, our support team will contact you regarding the available next steps. Any applicable re-shipping charges will be communicated before a new shipment is arranged.

8. Damaged, Missing or Incorrect Items

Please inspect your package upon delivery.

If your order arrives damaged, contains an incorrect item or has missing products, contact us at mapleglowcos@gmail.com within 48 hours of delivery.

Please provide your order number, clear photographs of the outer packaging and affected products, and an unboxing video where available. This information helps us investigate the issue with our fulfilment and shipping partners.

Requests will be reviewed in accordance with our Return and Refund Policy.

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible using the details below.

Cancellation requests can be considered before dispatch. Once an order has been shipped, cancellation may no longer be possible; please refer to our applicable Return and Refund Policy for further assistance.

10. Delayed or Undelivered Orders

If your order has exceeded the estimated delivery window or your tracking information has not updated, please contact us with your order number.

We will coordinate with our shipping partner where necessary to investigate the shipment status and assist with the available resolution.

Email: mapleglowcos@gmail.com

We appreciate your trust in Maple Glow and thank you for shopping with us.